Guest Terms of Service
13. Electronic Communications (including E-Sign Disclosure and Consent)
In this Section 13, we detail how Kei Concepts delivers communications to you electronically. These terms may be updated periodically, and significant changes will be communicated through your preferred channels and by posting updates on our website.
13.1. Consent for Electronic Communications
By engaging with Kei Concepts' services, you consent to receive electronically all forms of communications associated with your account and the services we provide. This includes agreements, disclosures, notices, documents, and other communications (collectively, “Communications”) pertinent to your use of our services. When necessary, certain Communications may be required by law to be in writing; you agree to receive such Communications electronically, whether via email, notifications in the Kei Concepts app, or directly on our website. This includes updates to these Terms, other policies, transaction receipts, customer service communications, and any service-related information.
It's crucial to maintain an up-to-date email address with us to ensure continuous communication. You can update your contact details through the Profile section within the Kei Concepts app or on our website. Communications sent electronically are deemed “in writing” and considered received once they are posted on our website or app, sent to you via push notifications, email, or SMS, regardless of whether you have directly accessed them.
13.2. Consent to Contact Mobile Number
By providing your mobile phone number to Kei Concepts, you affirm that you are authorized to provide that number and consent to receive communications from us. This may include automated calls, SMS, or MMS messages for transactional, informational, or operational purposes related to your account and our services.
13.3. Term of Consent
Your consent to receive electronic Communications remains valid until you choose to revoke it. Revoking this consent may affect your ability to use certain services, as electronic Communications are integral to our offerings. To revoke your consent, please contact us at hello@keiconcepts.info.
13.4. Methods of Agreement
Your action of clicking on buttons such as “I Agree”, “Submit”, or “Create Account” on our website or app signifies your agreement to these Terms and other related documents. These actions constitute your electronic signature, holding the same legal standing as a handwritten signature.
13A.4 Electronic Communications From Kei Concepts
Consenting to our services includes receiving transactional SMS and emails from Kei Concepts related to your account activities. These messages may cover authentication requests, receipts, order updates, and other account-related notifications.
Merchants or third parties associated with Kei Concepts may also send promotional communications, with consent obtained as required. Opting into promotional messages is not mandatory for purchasing.
Certain Kei Concepts services may use short codes for communications. By signing up, you agree to receive messages via these codes, which can be discontinued at any time by texting "STOP". For help, text "HELP" or contact us directly.
Please note that standard message and data rates may apply to these communications. Opting out of certain communications may not unsubscribe you from all; you may need to opt-out separately for different services or message types. Merchants are responsible for the content of their communications, considered third-party content under these Terms. Opting out may impact your service usage.
Our People
This is our team, a lot of smiling happy people who work hard to empower your teams.












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Our Leadership Team
Driving our company with a mix of savvy, strategy, and a sprinkle of daring.

Kountear Lee
Concepts Development Manager

Ruby Savi
HR Manager

Ling Waggerman
Construction Manager

Claire Crade
Brand Marketing Manager

Khoi Ho
IT/Logistics Manager

Ellie Ho
Sr. Accounting Manager

Jessica Nguyen
Accounting Manager

My Le
Senior Executive Assistant

Debbi U
Director of Field Operations

Jerry Ahn
Director of Field Operations

Tony Tang
Director of Culinary Innovation

Ron Plata
Director of Culinary Operations

Nick Choi
Field Training Manager

Vu Tran
Corporate R&D Chef

Amanda On
Corporate Pastry Chef

Viet Nguyen
CEO/ Executive Chef

Ivy Ha
Co-CEO

Neo Du
FOH Managing Partner

Edward Huang
BOH Managing Partner

Cal Le
Chief Accounting Officer

Leiala Dentino
VP of Training & Development

Hannah Park
Business Development Manager

Alethea Leung
Business Development Manager

Contact Us
Huntington Beach Office
17011 Beach Blvd, Suite 676
Huntington Beach, CA 92647
(714) 369-4083
Monday-Friday: 9:00am-5:00pm
Saturday-Sunday: Closed
General Information
Additional Inquiries
Customer Service
Charitable Inquiries
Careers
Real Estate Development
Social Media
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