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Guest Terms of Service

13. Electronic Communications (including E-Sign Disclosure and Consent)

In this Section 13, we detail how Kei Concepts delivers communications to you electronically. These terms may be updated periodically, and significant changes will be communicated through your preferred channels and by posting updates on our website.

13.1. Consent for Electronic Communications

By engaging with Kei Concepts' services, you consent to receive electronically all forms of communications associated with your account and the services we provide. This includes agreements, disclosures, notices, documents, and other communications (collectively, “Communications”) pertinent to your use of our services. When necessary, certain Communications may be required by law to be in writing; you agree to receive such Communications electronically, whether via email, notifications in the Kei Concepts app, or directly on our website. This includes updates to these Terms, other policies, transaction receipts, customer service communications, and any service-related information.

It's crucial to maintain an up-to-date email address with us to ensure continuous communication. You can update your contact details through the Profile section within the Kei Concepts app or on our website. Communications sent electronically are deemed “in writing” and considered received once they are posted on our website or app, sent to you via push notifications, email, or SMS, regardless of whether you have directly accessed them.

13.2. Consent to Contact Mobile Number

By providing your mobile phone number to Kei Concepts, you affirm that you are authorized to provide that number and consent to receive communications from us. This may include automated calls, SMS, or MMS messages for transactional, informational, or operational purposes related to your account and our services.

13.3. Term of Consent

Your consent to receive electronic Communications remains valid until you choose to revoke it. Revoking this consent may affect your ability to use certain services, as electronic Communications are integral to our offerings. To revoke your consent, please contact us at hello@keiconcepts.info.

13.4. Methods of Agreement

Your action of clicking on buttons such as “I Agree”, “Submit”, or “Create Account” on our website or app signifies your agreement to these Terms and other related documents. These actions constitute your electronic signature, holding the same legal standing as a handwritten signature.

13A.4 Electronic Communications From Kei Concepts

Consenting to our services includes receiving transactional SMS and emails from Kei Concepts related to your account activities. These messages may cover authentication requests, receipts, order updates, and other account-related notifications.

Merchants or third parties associated with Kei Concepts may also send promotional communications, with consent obtained as required. Opting into promotional messages is not mandatory for purchasing.

Certain Kei Concepts services may use short codes for communications. By signing up, you agree to receive messages via these codes, which can be discontinued at any time by texting "STOP". For help, text "HELP" or contact us directly.

Please note that standard message and data rates may apply to these communications. Opting out of certain communications may not unsubscribe you from all; you may need to opt-out separately for different services or message types. Merchants are responsible for the content of their communications, considered third-party content under these Terms. Opting out may impact your service usage.

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Our Leadership Team

Driving our company with a mix of savvy, strategy, and a sprinkle of daring.

Kountear Lee

Concepts Development Manager

Ruby Savi

HR Manager

Ling Waggerman

Construction Manager

Claire Crade

Brand Marketing Manager

Khoi Ho

IT/Logistics Manager

Ellie Ho

Sr. Accounting Manager

Jessica Nguyen

Accounting Manager

My Le

Senior Executive Assistant

Debbi U

Director of Field Operations 

Jerry Ahn

Director of Field Operations

Tony Tang

Director of Culinary Innovation

Ron Plata

Director of Culinary Operations

Nick Choi

Field Training Manager 

Vu Tran

Corporate R&D Chef

Amanda On

Corporate Pastry Chef

Viet Nguyen 

CEO/ Executive Chef 

Ivy Ha 

Co-CEO

Neo Du

FOH Managing Partner 

Edward Huang 

BOH Managing Partner 

Cal Le

Chief Accounting Officer

Leiala Dentino

VP of Training & Development

Hannah Park

Business Development Manager

Alethea Leung

Business Development Manager

Contact Us

Huntington Beach Office

17011 Beach Blvd, Suite 676

Huntington Beach, CA 92647

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(714) 369-4083

Monday-Friday: 9:00am-5:00pm

Saturday-Sunday: Closed

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Reach out to us. We don't bite. Promise!

General Information

Contact Us
Additional Inquiries
Contact Us
Customer Service
Contact Us
Charitable Inquiries
Media / Press
Careers
Contact Us
Real Estate Development
Contact Us

Social Media

Twitter

@socialmediahandle

@socialmediahandle

@socialmediahandle

@socialmediahandle

@socialmediahandle

Facebook

@socialmediahandle

@socialmediahandle

@socialmediahandle

@socialmediahandle

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Instagram

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